M.S. Krishnan

Accenture Professor of Computer Information Systems
Professor of Technology & Operations

Education
PhD Carnegie Mellon University 1996
MS Carnegie Mellon University 1993
MCA University of Delhi 1987
BSc (Math) University of Delhi 1984
Biography

Dr. M. S. Krishnan (“Krishnan”) is the Accenture Professor of Computer Information Systems and Professor of Technology and Operations at the Ross Business School, University of Michigan. He is currently the faculty director for Business+Tech initiative, and CK Prahalad and India Initiatives at the Ross Business School. He has also been the associate dean for global initiatives, executive programs, and action-based learning at the Ross Business School from 2014 to 2021. He has co-authored the book “The New Age of Innovation: Driving Co-Created Value with Global Networks” with Professor C. K. Prahalad (late). The Economist and BusinessWeek magazine named this book one of the Best Books on Innovation in 2008. Dr. Krishnan received his degrees in Mathematics and Computer Applications from the University of Delhi, India, and a Ph.D. in Information Systems from Carnegie Mellon University, Pittsburgh, the USA in 1996. He was awarded the ICIS Best Dissertation Prize for his Doctoral Thesis on “Cost and Quality Considerations in Software Product Management”.

His research interest includes business model innovation, technology-enabled personalization, ecosystem innovation, corporate IT strategy, the business value of IT investments, improvements in business process and software quality, productivity, and customer satisfaction. In January 2000, the American Society for Quality (ASQ) selected him as one of the 21 voices of quality for the twenty-first century. In 2004, he was selected as one of the top thinkers on Business Technology by Informationweek-Optimize magazines based on their reader surveys. His research articles have appeared in several journals including Management Science, Information Systems Research, Management Information Systems Quarterly, Strategic Management Journal, IEEE Transactions on Software Engineering, IEEE Software, Decision Support Systems, Harvard Business Review, The Wall Street Journal, Financial Times, Information Week, Sloan Management Review, Optimize and Communications of the ACM. Dr. Krishnan has consulted on Technology and Strategy with Ford Motor Company, NCR, IBM, Xerox, Unilever, Next Services, Siemens, NBC Universal, Gooru, and Nestle in the United Sates, Tata Group, Mahindra & Mahindra, ICICI, TVS Group, Infosys, Markets, Outdu, Ramco Systems, Ramco Cements and Ashok Leyland in India, and CP Group in Thailand.

Latest Faculty News & Research
How the Locus of Uncertainty Shapes the Influence of CEO Long-term Compensation on IT Capital Investments
Authors
Krishnan, M.S., Saldanha, T., Khuntia, J., Kathuria, A. and Andrade, M.
Published Date
05/2024
Authors
Krishnan, M.S., Saldanha, T., Khuntia, J., Kathuria, A. and Andrade, M.
Source
Management Information Systems Quarterly (MIS Quarterly)
Volume
48
Issue
2
Pages
1-31
Integrated digital twin and blockchain framework to support accountable information sharing in construction projects
Authors
Lee, D., Lee, S.H., Masoud, N., Krishnan, M.S. and Li, V.
Published Date
07/2021
Authors
Lee, D., Lee, S.H., Masoud, N., Krishnan, M.S. and Li, V.
Source
Automation in Construction
Volume
127
Issue
7
Pages
1-9
Leveraging Customer Involvement for Fueling Innovation: The Role of Relational and Analytical Information Processing Capabilities,
Authors
Sunil Mithas, Terence Saldanha and M.S.Krishnan
Published Date
03/2017
Authors
Sunil Mithas, Terence Saldanha and M.S.Krishnan
Source
Management Information Systems Quarterly (MIS Quarterly)
Volume
41
Issue
1
Pages
267-286
Do Information Technology Investments Lead to Bigger or Smaller Governments? - Theory and Evidence from U.S. State Governments
Authors
Min-Seok Pang, Ali Tafti and M.S. Krishnan
Published Date
04/2016
Authors
Min-Seok Pang, Ali Tafti and M.S. Krishnan
Source
Management Science
Volume
62
Issue
4
Pages
1020-1041
Research Note - Information Technology, Customer Satisfaction and Profit: Theory and Evidence
Authors
Sunil Mithas, M.S.Krishnan and Claes Fornell
Published Date
02/2016
Authors
Sunil Mithas, M.S.Krishnan and Claes Fornell
Source
Information Systems Research
Volume
27
Issue
1
Pages
166-181
Information Technology and Administrative Efficiency in U.S. State Governments ? A Stochastic Frontier Approach
Authors
Min-Seok Pang, Ali Tafti and M.S. Krishnan
Published Date
2014
Authors
Min-Seok Pang, Ali Tafti and M.S. Krishnan
Source
Management Information Systems Quarterly (MIS Quarterly)
Volume
38
Issue
4
Pages
1079-1101
A Strategic HR Differentiator: Technology and Information Management Part-2
Authors
M.S. Krishnan, Wayne Brockbank, Dave Ulrich, Jon Younger and Mike Ulrich
Published Date
01/2013
Authors
M.S. Krishnan, Wayne Brockbank, Dave Ulrich, Jon Younger and Mike Ulrich
Source
TMTC Journal of Management, Tata Management Training Center
The Effect of Information Technology Enabled Flexibility on Formation and Market Value of Alliances
Authors
Ali Tafti, Sunil Mithas and M.S. Krishnan
Published Date
2013
Authors
Ali Tafti, Sunil Mithas and M.S. Krishnan
Source
Management Science
Volume
59
Issue
1
Pages
207-225
The Importance of IT-Enabled Flexibility in Alliances
Authors
Ali Tafti, Sunil Mithas and M.S. Krishnan
Published Date
2013
Authors
Ali Tafti, Sunil Mithas and M.S. Krishnan
Source
Sloan Management Review
Volume
54
Issue
3
Pages
13-14
A Strategic HR Differentiator: Technology and Information Management Part-1
Authors
M.S. Krishnan, Wayne Brockbank, Dave Ulrich, Jon Younger and Mike Ulrich
Published Date
10/2012
Authors
M.S. Krishnan, Wayne Brockbank, Dave Ulrich, Jon Younger and Mike Ulrich
Source
TMTC Journal of Management, Tata Management Training Center
Does Complexity Deter Customer Focus?
Authors
N.Ramasubbu, Sendil Ethiraj and M.S. Krishnan
Published Date
2012
Authors
N.Ramasubbu, Sendil Ethiraj and M.S. Krishnan
Source
Strategic Management Journal
Volume
33
Issue
2
Pages
137-161
In Search of Efficient Flexibility:Effects of Software Component Granularity on Development Effort. Defects and Customization Effort
Authors
N.Ramasubbu, R.Subramanyan M.S. Krishnan
Published Date
09/2012
Authors
N.Ramasubbu, R.Subramanyan M.S. Krishnan
Source
Information Systems Research
Volume
23
Issue
3
Pages
787-803
Organizational Adoption of Web 2.0 Technologies: An Empirical Analysis
Authors
Terrence Saldanha and M.S. Krishnan
Published Date
11/2012
Authors
Terrence Saldanha and M.S. Krishnan
Source
Journal of Organizational Computing and Electronic Commerce
Volume
22
Issue
4
Pages
301-333
"From Association to Causation Via a Potential Outcomes Approach" Information Systems Research, Vol 20, Issue 2, pp 295-313
Authors
Sunil Mithas and M.S. Krishnan
Published Date
2009
Authors
Sunil Mithas and M.S. Krishnan
Source
Information Systems Research
Volume
20
Issue
2
Pages
295-313
New Age of Innovation Paperback Edition with a New Chapter
Authors
C.K.Prahalad (Late) and M.S.Krishnan
Published Date
10/2017
Authors
C.K.Prahalad (Late) and M.S.Krishnan
Source
McGraw Hill Business
HR from the Outside In: The Next Era of Human Resources Transformation
Authors
M.S. Krishnan and Wayne Brockbank
Published Date
2012
Authors
M.S. Krishnan and Wayne Brockbank
Source
McGraw-Hill
Technology Proponent
Dave Ulrich, Wayne Brockbank, Jon Younger and Mike Ulrich